Lodge Operations Manual

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BOOKINGS

• Usually the summer period will extend from one (1) week after the official winter closing date until the weekend of the last Working Bee before the winter season begins.
• In the event of excess bookings the Booking Officer will decide who to allocate bookings to based on Club policies.
• The number of guests per night is limited to 22, including the 2 beds in the Managers Room. The use of the Managers Room is only permissible when the whole lodge has been booked by one group.
• All applications shall be made to the Booking Officer on the approved booking form. Phone or e-mail bookings may be accepted by the Booking Officer, but it is the responsibility of the Member to send in the completed Booking Form as soon as possible to the Booking Officer for confirmation.
• The rooms are allocated by the guests, not the Booking Officer.
• Residents at the Lodge desirous of extending their stay must contact the Booking Officer to find out whether there are vacancies, and then pay balance of accommodation fees to Booking Officer.
• At the discretion of the Booking Officer, an Associate member may be permitted to stay in the Lodge unaccompanied by their proposer (a full member).
• Upon receipt of a Summer Booking the Booking officer will forward the Member a detailed list of rules and procedures to be followed during the visit.
• Associate members are allowed to stay at the lodge unaccompanied by a full member, but they must be referred by an existing full member.

RATES

• Summer rates and periods shall be revised as necessary by the Committee each year.
• Self catering by guests in Summer.
• The total amount due to be paid for accomodation is due within two weeks of confirmation of booking.
• The Child Rate applies to children from newborn up to the end of secondary-school age. Children attending tertiary education are charged the Adult rate.

DISCOUNTS

20% discount for bookings with greater than 15 guests (excluding the Holiday Season).

REFUNDS

If at the time of cancellation is received, there is a replacement booking immediately available (which is taken up immediately) then the person making the cancellation will receive a full credit for the cancellation.

Should cancellations occur, bookings will be offered to those on the waiting list in order of receipt of booking.

If no replacement booking is immediately available, the following refund amounts will apply:

• 75% if booking cancelled 7 – 28 days prior to 1st day of stay o 50% if booking cancelled 7 days or less prior to 1st day of stay
• 20% discount on bookings for >15 guests, excluding the Holiday season.

HOW TO PAY

Payment needs to be made within two weeks from receiving booking confirmation for your booking to remain valid. Payment options are:-

• Cheque made out to Port Kembla Ski Club Ltd, posted to the Booking Officer.
• Direct deposit or EFT to the Port Kembla Ski Club account at Lysaght Credit Union (BSB 802-403 Account No.1195) but be sure to include your Invoice Number as a description so that your payment can be identified.
• Pay personally at the Lysaght Credit Union office to the Port Kembla Ski Club Account. Send your receipt to the Booking Officer to confirm your payment.
• By credit card, by entering the necessary details on the bookings form.